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Shipping & Returns

Shipping Locations
Our shipper, FedEx, cannot ship to any PO or APO addresses. Exceptions can be arranged by contacting our Customer Assistance Department.

Please contact Customer Assistance during normal business hours before making a return. You will be issued a Return Authorization Number and, if your merchandise is unopened and/or deemed to be in otherwise good condition, receive further instruction on our returns procedure. Returns are only accepted for merchandise purchased through this website and for which 50% or more of the product is unused. All returns must be received within 15 days of the purchase date, and no returns will be accepted after this time period.
Be advised that the original packing slip is required for all refunds/reimbursements. Refunds/reimbursements are always made to the credit card used for the original purchase. Please allow 2 billing cycles for such credit to appear on your credit card statement.

Damaged, Lost or Stolen Merchandise
We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

Back Orders
We maintain inventory on all of our products, although there is a rare chance that supply may not keep up with demand. In this event you will receive an estimated time of arrival and the choice of canceling, substituting, or reserving your order.

Orders are shipped within 24 hours on regular business days. Upon placement of your order you will receive a receipt by email. If an email receipt is not received, contact Customer Assistance for verification.